CRM

Much_Candle_942

Any "software" that collects enterprise data is a gold mine for takeovers by AI giants. e.g. NOW, CRM, HUBS and even Adobe etc. You won't believe how many corporates have Adobe forms based internal operations.

sylphvanas

MSFT, CRM, NOW. Fuck this

br0botic

Everything: rallying CRM: I’ll just stay down here guys

Buntatricky46

Claude built my CRM in an afternoon, didn’t even get rate limited on my $20 plan

CMDR_Shepard96

CRM with a new 52wk lows 10 days after touching $211. Guess where I bought.

HappyCaterpillar2409

Nah CRM is a blue chip stock and I believe the SaaS sell off was overblown.

CMDR_Shepard96

SAP/CRM/INTU/SHOP dumping 20% in the last like 10 days definitely wasn't on my bingo card, after they'd already dumped huge so far this year. Thought I was buying the bottom.

Beetlejuice_hero

CRM

bluuuuurn

Data 360 (fka "Data Cloud") is supposed to solve this. It's your CRM data in a warehouse. Have you checked it out? 

PushAble2463

So glad I bought CRM and MSFT to enjoy this pump

progarimen

CRM investors are crying right now

wthja

And I want to buy CRM. Two regards, let's see what happens

HappyCaterpillar2409

Anyone buying CRM?

CMDR_Shepard96

Will SaaS stocks ever catch a break, holy shit.. Fkn SAP, INTU, & CRM are crushing me.

Interesting_Fox5311

Don't overestimate CRM is sticky but not that much, core finance or HR is way more

willkydd

Microsoft feels like a senile dino. All their product lines look hilariously ancient and enshittified. Some of that is subjective but for example windows market share decline is just a (very dangerous) fact for them. Cloud is great but there's plenty of clouds, no moat. Their CRM solution isn't the best. Their hardware is cringe and doesn't sell. Xbox is pretty dead. LinkedIn is comedy central.

Visible-Hyena1973

lmao you’re not wrong, the second everyone on here starts screaming doom it’s usually a buy signal. CRM might be boring for a bit but they’re not going anywhere.

stockerowl

The bear case here is emotionally valid but the actual financials tell a more interesting story. CRM generated \~$13B in free cash flow last year on $38B in revenue — a 34% FCF margin that's genuinely elite among enterprise software peers. The issue isn't cash generation. The real red flags are: (1) \~$4B in annual stock-based compensation quietly diluting shareholders, and (2) declining net revenue retention, meaning *existing* customers are expanding spend less. That's harder to fix than acquiring new logos. The entire Agentforce thesis defines the next 3 years. 150K+ enterprise clients who literally can't leave is an extraordinary distribution advantage for AI agent rollout — *if* adoption materializes. If it doesn't, you're paying \~40x earnings for 8-9% revenue growth with a shrinking expansion signal. We ran a full fundamental breakdown on $CRM at Stockerowl — the DCF implies today's price assumes \~12% annual revenue growth. The installed base moat is real; whether management can monetize it through Agentforce is the only question that matters.

9tacos

Agreed. CRM ripe for disruption by AI

greenpride32

Last quarter top line growth was 13% so they are digging out of that high single digit/low double digit rate. Agentforce is selling decently well with over $1b ARR and RPO just continues to grow. Dividend is increasing regularly and massive share buyback just took place at discounted values. Stock is beaten down to due the "software is dead" narrative. But in the end I think we'll see maybe "light" applications go by the wayside. But larger enterprise suites are not easy to replace. No Fortune 500 is trusting their mission critical business workflows to AI generated code today - AI assisted sure which is what every big software company is doing today including CRM. I think we'll see share price recovery if/when Agentforce numbers start having more meaningful impact to overall numbers.

IMMApissINyoBUTT

Salesforce has been an awful tool for as long as I’ve been in sales which is since 2015. Somehow it’s still on top of the CRM pile… I’m sure it was terrible for a long time before that too. I hope you’re right, but I don’t see it losing it’s dominance

LaZeR_Strike

CMS stands for Content Management System which is the UX/UI of the front end on your website. Significantly doubt that you've built a native CMS with chat gpt. You were also most likely talking about Customer Relationship Management (CRM) system like HubSpot. That I am also quite convinved you did not build in 5 minutes.

Samjabr

I think more for AWS, MSFT cloud, CRM

Sudden-Pressure8439

Friday will mark the rotation back into software. $NOW $CRM

hroaks

It's a yellowpages for the internet. Example https://www.zoominfo.com/people/Austin/Jones They get revenue when other companies buy data for their CRM.

Z3r0_Co0l

AI is eating SaaS alive, CRM impacted more than others.

ateranol

If enterprise SaaS like INTU, ADBE, CRM, MNDY ... continue to trade at current levels then this time next year, they will be trading at single-digit P/Es. Crazy.

CMDR_Shepard96

If he ends this fuckery in Iran, things ought to improve.. My AEM 230/290 spreads are cooked. My CRM/INTU/SAP/SHOP calls are on their way to being cooked as well. I thought I'd bought the bottom the other week after they started to climb, but now we've dumped back to 52wk lows again. Meanwhile all those companies are scheduled to continue making more $$ than they've ever made before - make it make sense.

HappyCaterpillar2409

CRM is at a **great** price.

CMDR_Shepard96

I went long (March '27) on CRM, INTU, SAP & SHOP. About 12kUSD all up.. now down to 7.8k. It's almost impressive how that just do -3%~-5% every day pretty much without fail.

FuckingJPMAlgos

Couldnt fit NVDA, MARA, AFRM, CRCL, LMND, CRM in the acronym.

Beetlejuice_hero

Not a safe haven. CRM & META both cash printers. Both in the toilet (yes I own both).

Valuable_Weather8293

I own adobe and CRM. I don’t know why. I hate these stocks

HappyCaterpillar2409

CRM is going to skyrocket this year.

Longjumping-Bat8347

I hold CRM calls, in -40% now. Waiting to see if I can minimise loss else will sell at my stop loss. But I still think saaspocalyse is overblown. Site companies can use AI to do things in house, but to build and maintain what salesforce does will end up costing more for most large companies

PizzaCoinniseur

Man i hold $ADBE $MSFT $PATH $CRM all deep red, and honestly i have no hope

dvdmovie1

There are software names that I think are interesting that got caught up in selling, but I still don't understand the people who were all excited about things like CRM (which nobody's really been excited about on here/talked much about for years before this) because of a "AI is going to end software" narrative that wasn't even really the case: it was simply a re-rating of a sector (software) that for years had traditionally been expensive. Nobody on here was talking about buying software stocks that were down 50% in 2022 but now with a narrative this year the same stocks down 50% became a big topic. The long AI/short software trade will (and did, I think you've seen some of that lately; NET getting sold, having a so-so quarter and then ramping about 45% in a month on no news) get way over-extended, but if software names can't put up good numbers then bounces won't sustain. Some things will put up good numbers and start moving higher again (SNOW), some won't - and some of the latter will probably look like the chart of PYPL over the coming years as people talk about "but it's cheap!" and "the buybacks" like they did for PYPL on here for a lot of the last 3 years. If people are going to make software bets, imo there has to be a very strong thesis as to why that particular name won't be disrupted.

Yee4614

My guess is beats earnings No one cares. (CRM Option) People care. It shoots up for a day or two then everyone remembers it's SaaS and no one cares (datadog/figma option) People care but there is one thing that doesn't look good - tanks (broadcom option)

PushAble2463

CRM, ORCL and even BBW 😂

OilBull

CRM such a dumb fucking whore

RegexEmpire

Historic for this week, because that's how you write endless junk news articles for it. CRM is literally just the price it was two weeks ago. Just a usual load of horse shit

old_Spivey

Not a coincidence: NOW will soar while CRM crashes. SNOW is a dead end. Save your money for DataBricks.

iShitBloodandCumShit

But I also plan on buying fuckloads of INTU, CRM, MSFT, LULU, ADBE. That way we can all lose money together.

paradox1108

I was skeptical a few months ago but we did something similar at a 30-person investment firm. We hired someone to lead data, platform and AI and in the 3 months since, he has eliminated subscriptions for our old CRM (DealCloud, which was bad software and poorly implemented), for two deal sourcing tools (Inven and Grata, which were glorified scrapers for us) and is now working on a few other internal reporting tools. The two points I previously missed but now see in practice: First, to everyone who says, “you vibe coded for the the easy and straightforward use cases but wait until the edge cases or bugs happen” - as a non-coder using this software to solve a particular job, I would much rather go to our developer and ask him to adapt the tool to our use case than have to try to Frankenstein some bloated software to do what I want it to do. SaaS is by nature built to be scalable across thousands of organizations, but that comes at the cost of ease of implementation and configurability. The latter are a lot more important to me than access to every single feature SaaS platforms are trying to solve. Second, we now have a multi-step process to green light any new SaaS purchase. Can we build it ourselves? Is it additive beyond the broader features of our existing platforms? Is there a unique data set? Will the tool be partially dis-intermediated by AI before we get the ROI on spend? Is the implementation worth it? The result is we have not purchased any net new SaaS subscriptions in a year and a half other than continuing to scale our enterprise AI licenses and token usage. If this happens across even a fraction of customer base, growth will get crushed especially for companies historically priced for growth. Hard to tell when these are priced in so I’m being very selective with a few SaaS names right now.

neotechnooptimist

You really do not need a full time person to maintain it. We did something similar and it just works wonderfully. Companies like Asana are in deep trouble. This does not apply to all SW though some has moat like CRM,TOST, TWLO.

PALMSPRINGSBORICUA

The SaaS companies that will thrive in an agentic world are inserting themselves as managers of AI agents for mid- and large-scale organizations. Legacy, non-tech companies do not want to spend months and millions of dollars trying to replicate an existing software that works and makes their company more efficient and profitable. The onus is on the software companies to re-invent themselves and prove to their EXISTING customers why switching costs > value that will be provided over the next 12 months. Companies like $NOW and $CRM will do very well IMO.

ga643953

But would you say companies like CRM,META, or even MSFT have been running hot? They are all still red YTD, why are they also being sold off?

BigSweatyYeti

Work in healthcare tech, provider side. We are seeing measurable profit in supply chain and revenue cycle (coding claims and billing) with agentic AI. Waste reduction in OR’s and mor efficient scheduling tied to our CRM means more profit margin in the department. Reducing mean time to payment and less kick back of claims to insurance companies has saved us millions already as well. It’s working, it’s just not the sexy skynet everyone keeps imagining.

CMDR_Shepard96

That was my logic. Picked up CRM, INTU, SAP & SHOP March '27 calls on Monday. Yet all they did was dump all week pretty much..

Me-Regarded

I might pick up some CRM here

dFrame3070

I understand AI can make good apps. But at the enterprise scale there’s way too many moving parts and in the case of NOW and even CRM this software is embedded all over the business. Not to mention it makes no sense for all of their clients to independently reinvent the wheel. Especially when the software is distributed. If you take a large insurance company for example, you really think they’re going to let a couple engineers vibe code a whole new coding / billing / tax system from scratch to save on their annual subscription with a large SaaS provider? Who does the QA to make sure the software doesn’t fuck up and destroy the books? Who fixes the bugs that are found? And even if that was feasible, it’s highly inefficient for 100,000 SaaS clients to all go out and build 100,000 replicas of the software each. Talk about reinventing the wheel. SaaS companies have an infra and customer moat and they will be the ones to leverage AI to maintain said moat.

Me-Regarded

Literally everyone. I built a CRM for my business in 2 days and I'm an entry level developer at best, more of a hobby. It's simple, but perfect for what I do.

gizamo

My first paragraph is based on 4 decades of work at Fortune 500s, mostly in the tech sector, and much of it on ERP, CRM, and ecommerce systems. I own two software engineering firms that I started 10 and 20 years ago, and I currently direct devs teams for Fortune 500. So, with your nonsense out of the way, feel free to provide a source as requested previously, which you conveniently neglected to provide with your new set of "trust me bro" stats.

Elegant-Spite-3277

CRM - still a founder led company..Benioff

PushAble2463

CRM vs NOW.. which and why?

Paynefullll

$CRM really pisses me off

sylphvanas

Literally every stock and crypto on my watchlist has been dumping nonstop since open while SPY recovers. Make it make sense. Looking at you NFLX, SBUX, T, CRM, MSFT

averagenoodle

Yeesh why’d I fomo into software, that too CRM and Netflix

Sad-Advice1625

hmm nice, also any other stock recs? I'm in NOW, FLNC and CRM if u have anything to say about those?

GhostHashira427

Depends on the company. NOW, CRM, MSFT have nothing to do with cybersecurity.

bj418451

I’ve managed my company’s Microsoft contract for 9 years, and in all that time there’s one KPI that has never trended downward: our Microsoft spend. Satya Nadella’s real genius isn’t AI, cloud, or productivity. It’s creating an ecosystem where every solution leads to three more products. Using Dynamics CRM? Great. Here’s Power Platform — it’s “free” with your E5 licenses so your users can build apps. Need those apps to connect to your data warehouse? That’s a premium connector. Oh, and have you tried Power BI? It can read that data for free. Actually, why do you even have a data warehouse? Here’s Fabric. It can replace half your data stack. And now AI is everywhere. Some Copilot features are included. Others require a premium SKU. Others are pay-as-you-go. Others are billed per transaction. Good luck figuring out which is which. Need help forecasting costs? That’s adorable. Discounts? Those are a legacy feature. Microsoft’s strategy feels less like selling software and more like a RPG skill tree where every upgrade unlocks three new subscription plans.

WeakEchoRegion

I would say avoid quantum unless your plan is to buy and hold for at least 5-10 years and have diamond hands. Actually, it’s good for short term trades too given the volatility. I guess I should say, avoid quantum stocks only* if you’re expecting them to get you rich by like next year. If you’re looking to buy and hold some stuff for an intermediate time horizon, a lot of software and cybersecurity stocks are still beaten down from the ‘SaaSpocalypse’ that never materialized, NOW, CRM, ZS to name a few

averagenoodle

10%+ on CRM, +2% on SPY and +2% on XLE by Friday

Ok_Assistance_7319

CRM Strike $190

CMDR_Shepard96

Went long on some March 2027 call options that were ~10% OTM for CRM, INTU, SAP & SHOP.. They're all like 20-30% down already 😆 I'm a trading god

_IMF_

What a bloodbath, Now and CRM :(

Loose_Stool_12

I hope the NOW CEO gets another gig. The CRM one can eat feces.

luvz

I think the big model providers can absolutely threaten pricing/margin power of SaaS names and I agree that's the main concern for that bucket, but from the model provider standpoint, are they going to dedicate resources to stripping embedded NOW/CRM/PATH/etc. architecture from every Fortune 2000? And do they want to work that into their sales pitch? Or are they more likely to create agents that can work in existing systems/workflows/dbs similar to AI employees, maybe even through formal partnerships with said software names. Further, the liability risk in replacing the entire architecture is probably 1000x. And the antiquity of SaaS systems may be more of a blessing than a curse once the paradigm shift settles, when companies become reluctant to hand over the whole building and everything in it, when all that's needed is a couple sets of keys. Either way like I said I agree pricing power is a legit concern. But my main objection was associating PATH too heavily with "legacy RPA."

Namtabmal

What is CRM doing? Seems like a bargain right now

No-Fig-8614

I'd love to know , lets take Disney: Who uses Sales (CRM), Marketing, Service, and Commerce clouds by salesforce. They have it extremely customized. They also use the underlying datasharing layer that is Data360, and use Tableau to visualize. I don't know if they use Slack. The idea that Hubspot could replace even 1/10th of what Disney built with Hubspot tools is laughable. It's why I said Salesforce is now more of an ERP then other things. It's meant for massive sscale and charges for it and companies like Disney, Amex, Moodys, Bank of America, Mckinsey, Marriott, etc.... the list goes on.

No-Fig-8614

Most people don't realize big companies say disney, use the CRM (sales), Marketing Cloud, Service Cloud, and Commerce Cloud. All very different products but ontop of that use Data360, and Mulesoft and Tableua, and who knows may be using informatica. All salesforce tools. They think that Hubspot has that wide of a breath and its a joke. The other commenter has no idea what they are talking about. Like Hubspot doesn't have 90% of what salesforce does. At the same token it takes like 1-2 people to run a big hubspot instance and takes like 10-20 to run salesforce and to customize it the way you want.

group-therapy

Holding Microsoft, CRM and NOW. Makes no sense for them to be sitting at such a discount.

widerdog

Sorry guys my dad bought 300,000$ worth of CRM calls earlier and it crashed the market

whitesweatshirt

As someone that has used both and works in SaaS I disagree with the other commenter on this post, I think you clearly know what you are talking about That said, I do think Hubspot has a moat (Albeit a weak one) in that it is the perfect CRM for startup to Midmarket

whitesweatshirt

Completely 10000% agree, these dudes thinking you can vibe code a crm like that have no idea of the complexity and upkeep of a CRM

RevolutionaryPhoto24

I think that’s fairly sound reasoning. I’m very bullish on NOW, have been adding MSFT as long term ballast, and have bought a few CRM LEAPS because I think it has been unfairly punished, and wanted something somewhat different in SAAS.

dvdmovie1

The problem IMO is that people have taken the narrative wrong. Software stocks were expensive and pretty much often have been for years because people loved the SaaS model. Now that there is some question over what the future of that model looks like, these stocks got re-rated and a lot of them went from very expensive to expensive or in some cases reasonable but until there is clarity they are not likely going back to prior levels. Meanwhile, mega cap tech is throwing billions and billions of dollars at capex - THAT has been the trade for 2-3 years now and this would suggest it's certainly not over: *ALPHABET SEES 2027 CAPEX INCREASING 'SIGNIFICANTLY' VS. 2026 Short software/long AI got overextended and you've seen people pile back into software but after a while earnings have to be good so what names can someone make the absolute best case for? I said months ago, too many people buying stuff like NOW when it's clearly not done enough over the last 5 years to create much discussion about it on here. Nobody was talking about buying CRM/NOW when they were down 50% in 2022, but now because there's a narrative people pile in. If you bought recently, you've done well but for NOW being up 31% in a month it's still down 18% for the year - and funny enough the 5 year return is also about 31%. So yes, buy *some* software companies but don't pile into them like some people did months ago when this started - select a couple that you have an actual thesis for where they can do well going forward because there will absolutely be more AI announcements in the months and years ahead.

Saved_by_the_Bull

SaaS has been fed for months. I feel bad for the NOW CEO 'cause he, seems, like a nice guy. The CRM CEO can get f'd forever. Fat, pompous a-hole.

Optimal_Bath_343

Instead of going short on AI you can simply go long on the Software companies that are very out of favour in the market because of AI, hence showing a negative correlation with AI valuations. Something like ADBE or CRM come to mind.

luvz

That's not the bear case.. that's literally the bull case. They have the transitionary framework that almost no company has. You can't just tell agents to "do human stuff." They need workflows, policy, databases, triggers, queues, etc. etc. It's not a "legacy RPA footprint," it's an orchestration layer that is automation/agent agnostic. There is literally nothing inherently RPA-driven in their orchestrator. The orchestrator is how humans control the workflows, which eventually hands the process off to an automation. You could replace the automation with anything, even a human (just as a ludicrous example), extremely easily. They accidentally created perfect agentic launchpad, while planning for a totally different technological revolution. I'd use a similar argument to explain why AI won't displace CRM/NOW/etc., but PATH has an even stronger headstart IMO.

ga643953

SaaS is still going to be fine though. Now, CRM, etc. are still far from their all time high and they are the application layer of AI, meaning without them, all these buildout would have been pointless. If hardware gets hit, I think capital will simply flow into other sectors that got sold off for dumb reasons this year.

Longjumping-Bat8347

Fellow CRM calls here

Etherius

I actually think the “picks and shovels” are already overbought for this year I’m looking more at the end users of the AI equipment I’m thinking CRM but I feel like there’s gotta be a better choice

averagenoodle

CRM and XLE calls

the_dank_666

Same business model as CRM then lol

Viktri1

why we crashing? MSFT, reddit, hood, nflx, now, panw, CRM, orcl, etc.

barely_a_manager

Fuck you: SPCE MSFT META CRM MSI

mywilliswell95

wtf is that round trip on CRM. Like bastards manipulating

Fancy_Cattle_5914

Fuck PLTR, Fuck HOOD, Fuck ZETA, Fuck MSFT, Fuck NOW, Fuck CRM, Fuck SOFI, and Fuck you all.

Longjumping_Rip_1475

Recent CRM, HUBS, NOW purchases. That purchase of tradedesk and also credit suisse years back, we dont talk about those.

hftrobo9285

Don’t buy CRM that thing will piss you off

One_Big2047

should i buy SAP or CRM (Salesforce) someone tell me

TippyTippyTippyTop

Name a more predictable rebound than CRM

Own_North_9188

Only company that has proper headwind because of AI is Adobe But stock can move higher because of resurgent software sector and because many software stocks were down too much … These type of rallies are generally short lived of few days to week(s) Again when hardware was going up it was only Nvidia then Broadcom and it took almost 2 /3 years for amd and Intel to go bullish Same theory applies to CRM , ADSK, ADBE , NOW , Duol , and many others You need to find winners

RadagastTheWhite

CRM at a forward PE of 14 is a much better deal right now

PumpkinWest7430

PATH dec 20 CALLS and CRM 260 SPET CALLS

FindingZen4

Thank god I didn't sell covered calls on my CRM long last week

sgsquints25

As always, haven't answered the Custom CRM with an example. Its all buzz words and will die out.

No-Fig-8614

You have no idea what you are talking about. Salesforce enterprise contracts are exremely lucrative lets just look at a clip from recent earnings: **Revenue:** Salesforce reports 40b annual revenue, whereas HubSpot is pacing around 3b **Profitability**: Salesforce boasts higher operating margins 22% and unmatched scale. HubSpot operates on slimmer margins3% Now onto why salesforce isn't just a CRM its literally an ERP, if you look at all their solutions: Sales, Commerce, Service, Marketing, Ed, Gov, etc they have a large swath of land but more importantly they have their own language like Lightning and Apex code and now Agenforce/Agentscript. If we just look at the latest earning on AgentForce: Annual recurring revenue (ARR) for the Agentforce 360 platform crossed $1.2 billion, a 205% increase year-over-year. Thier solo product is already 1/3 the revenue of all of Hubspot. Let me know when you understand that someone like CVS, Disney, Bank of America, US Gov, Home Depot, etc. They all run MASSIVE salesforce instance not just as a CRM but as how they triage support, how they market, etc Hubspot couldn't do 1/100th of what salesforce is capable of. That is why there are entire job families at companies of being a salesforce admin. It is such a complex beast but if you know how to wrangle it you can make it do almost anything. That is why it is going to be around for the long haul and Hubspot unfortunately has no moat and is going to be chipped away at,

delicious_oppai

CRM up from 178 to 209 after fucking everyone's options last week