CRM

TldrDev

Actually the crm and erp industry is huge and complex. In terms of the role it plays in business, its a lot of automation around physical processes that tie back to kpis and important metrics for management. For example, you might run a medium sized e-commerce company, or a very large public company, or someone who manufactures something. You have different departments, each department has their own process that needs to happen when things occur. Lets consider a company that makes, manufactures, stores, and ships widgets. They have a website and sales people for bulk, b2b orders. When a sales guy is going into the b2b orders, he is going to cold call, maybe email, and set up meetings with a customer. He needs a dashboard that lets him know who to call every day, to do any follow up for the week, and to identify opportunities. Its basically his notebook. As he is discussing with this client, he is writing down things like what the customer said, where they are currently ordering from, how much they are looking to buy, etc, multiple points of contacts and even things like the clients wife's name. If they are a repeat customer, the sales guy wants to know if there were any support cases, or issues with their previous order, etc. It gives the sales guy everything he needs to know for any customer. When the customer is the focus, we call this CRM software. The sales guy makes a quote and sends it to the customer. The customer likes our pricing, and wants to know if he can increase his order to 50x what he requested before. HUZZAH! The sales guy adjusts the quote. The software checks both our existing inventory. We have half the order on hand, and have to manufacture the rest. The sales guy can instantly give a quote on the lead time. The customer agrees, and signs the quote. Instantly, on the dashboard in the warehouse, the warehouse employee has a little line item which shows up on his dashboard. It tells him to go pick up 5 boxes of widgets from shelf A in room B. He runs off and does that. He scans the items with a barcode reader. A shipping label is automatically printed, and a bill of lading is issued by our postage carrier. A truck is automatically ordered to the warehouse. At the same time, an invoice is generated. Accounting knows to expect a payment for the order. The system is watching our bank account for a payment from the customer. When it comes in, it marks it as paid, categorized the transactions, and gives us a paper trail. At the same time, the remaining items are sent to the shop floor. The guy running the cnc machine knows to make the remaining widgets. He notices he only has 5 blocks available to mill the widgets. He clicks a button. More are ordered. Accounts payable is alerted to pay the bill, or a reimbursement is created to get the guy paid. The receipt is logged in the system and writeoffs are automatically applied. As he is finishing them, the order is getting updates on the client's portal. As our manufacturing progresses, he can communicate with us. At each station in the manufacturing step, we have scales, cameras, calipers, and automated testing equipment setup with a raspberry pi to QA the produced widgets. These tools automatically and very quickly test and record the QA of the item. It will check within a tolerence. If a product fails we can give it to a guy to fix, or we have to trash it. If we trash it, we write it off automatically. We keep track, automatically, of everyone in the process. Every machine. Every person who does anything is logged. This is so if we need to do recalls, we can hit a button and pull every affected item. We can track our cars, oil changes, license plate renewals, maintenance costs, etc. All without talking to anyone. The entire process is automated. It assigns work, keeps records, and does our taxes at the end of the year. Management is able to have a top-down view of their business like a game of factorio. After everything is paid and shipped, we need to cut the sales guy a commission check for his effort. All of that pipes into business intelligence tools which let us, with precision, see things on a map, like street by street, building by building, the effectiveness of our marketing, sales, etc. This applies to every industry. Every medium sized company. They all have a similar system. Pays about 180k as a worker. Is easy work. I am the owner of my little agency, and make a bit more. Good software work, and interesting if you enjoy that sort of factorio, rimworld, dwarf fortress style of the tism.

ArtIdLiketoFind

Looking at Intuit and CRM. If they beat est. like NOW or TEAM did, we could see some substantial improvement in Saas by end of next week! Maybe enought to lighten my TTD bags!

Axentoke

CRM puts because Salesforce is a steaming hot turd that needs a good flush.

mr_bumsack

The "data layer" isn't the prime issue. Much of the data now isn't the old Core CRM. Your assumption goes wrong thinking they have semi comparable AI to other LLMs. It's not, not even close. A big reason why they are trying to pivot to cli API -> frontier LLMs. Agentforce was rushed out the door far far far too early when it was essentially unusable. A lot of the feedback was horrible to unusable. Benioff at this time comes out in the public end says Salesforce's internal AI upped productivity by 30% at this point. They continued to talk up from an unusable product to middling to now..., and try to rush to meet the promises they made years ago. Then they fire thousands of engineers year after year, claim they can do this because AI has made them "100%" more efficient. It's a similar playbook to what happened with Customer Data platform/Genie/Customer 360 or the 10 other names and iterations it has. Rush rush rush, promise the moon, sell for quarterly profits, reality sets in for half-baked product, repackage with new promises.

truedino

I'm in a scale up in an app space downstream from databases. We are seeing a decent amount of demand for our AI offering, but that's because we are able to readily market a direct line between our offering and our customers making more money/saving costs (usually by avoiding hiring moreso than reducing headcount). The value in adding LLM processing to a database is usually way less tangible, Salesforce and other players in the ERP/CRM space have done a lousy job with marketing the monetary benefits (if any) to buying any such add-on.

-Redditeer-

So when CRM eats shit, do we think it'll drag NOW too?

af12345678

The instantly slow UIUX is what kills it for me. I don’t think the underlying functionality provided by SF CRM is THAT bad as other described, but it’s just too slow

hermeskino715

Can we start sorting these via market cap again? Like wtf is A and P? I'm American(t) and don't want to have my eyes scroll down more to see important names like CRWD or CRM

Necessary_Fly_9266

Thoughts on CRM Puts and CRWD calls?

Narrow_Company_1601

$CRM up 40% since June.

iPaintSomeTimes-

SaaS is eating a lot of it check NOW and CRM's price action the last few days

ThinkingOfTheOldDays

!banbet CRM 206 5h

jsie-iaiqhsi816278

!banbet CRM 250 2w

Rich-Badger-7601

Is CRM actually tanking or is the NYSE just doing that whack shit they love doing AH

Immediate_Sorbet9940

CRM calls printing this week. Is SaaS back?

Due-Percentage5627

Ok so just to be clear you’re company is so ineffective for over a decade it didn’t want to spend an additional 18 hours automating something that apparently increases sales, even though you can’t tell me if it does exactly.  What data do you have showing people are working less? Are they now making less money? Ie is there cost savings? No, obviously not.  I’m sure you’re done arguing, it must get tiring only relying on vague statements and vibes to support your position!  BTW even ChatGPT disagrees:   AI isn’t necessarily automating the existence of the workflow. It’s automating the interpretation of unstructured human information. And that’s a big distinction for the ROI claim The statement: “50 salespeople each spent 10 minutes after their weekly meeting updating the CRM. 10 minutes per person × 50 people. That is now automated.” is somewhat misleading if it’s being presented as an AI-specific productivity breakthrough. That’s: 50 × 10 = 500 minutes = 8.33 hours/week. You could have eliminated a substantial portion of that administrative work with conventional automation if the inputs and process were sufficiently structured.

TheNplus1

AAPL, ACN, ADBE, CRM - let’s go dorks !

ipissinmypants2

i did and these mfs told me to buy CRM😭😭😭😭

Senpai_Slime

Google, Netflix, nubank, Reddit, CRM is my current ones, I believe these are all worth buying and holding when they are on a discount/downswing

NerdSlamPo

INTU, ADBE, and CRM all look very solid and on an upward trend

Spac55

How much net income of $CRM vs $LITE zombie ?

Immediate_Sorbet9940

Anyone playing CRM earnings next week?

ReputationBubbly8112

Whats the view on CRM for next week earnings? I'm thinking this would fly

Unityeid

So we're talking about SNOW? CRM? Maybe NOW? Their earnings were bette then expected my puts got fucked badly

ShadyShroomz

its not just "producing more code quicker".. ive built tools that save time, that just would not have been viable before.... image an automation that every month saves your co-worker 2 hours of work. if I told you it would take 40 hours to build it, it would not get built. The ROI is too far away. If it takes 1 hour to build, and cuts their monthly task time from 3 hours to 1 hour, it would get built month 1, no questions asked. That's just one example. Here are real examples from my company: - A finance person spent 2 hours every month exporting data from three systems, fixing column names, joining spreadsheets, and formatting a report. Now its automated. - Every morning, someone spent 45 minutes reading yesterday’s support tickets, tagging them, identifying duplicates, and sending the team a summary of recurring issues. Now that's automated and ready before we get to work. - 50 salespeople each spent 10 minutes after their weekly meeting updating the CRM from their notes. 10 minutes per person, times 50 people. That is now automated. These are all just simple examples of tools i have built in the past 9 months. That does not include how many more updates I've shipped to our warehouse software, our website, etc. I have easily done as much work in the last year (and provided as much value to the company) as I did in the previous 3 years, and I've been a software engineer for 10+ years.

rampagepete

There’s 3-4 competing trends with none showing prominence at the moment. I’m still fairly defensive with a large healthcare tranche for the midterm rally. I have some energy, a long term call on CRAK that’s been printing, i have some GLD. I’ve had some military defense names like LMT and RTX.. I sold out of semis, but i have a large 50k or so Google position. I bought apple as well, their costs for chips won’t matter as they’ll pass that cost to their very loyal customer base. If the AI trade can hold up I’ll begin adding again. For software i have CRM and Sailpoint. A lot of names in agentic security are too pricey - i think sailpoint could 5x or get acquired

Pin-Last

CRM has like an 85% chance of continuing to climb into year end (relative to the market of cours)

tequilamigo

I actually sold most of my CRM. Basically if I had $1 would I buy CRM or GOOGL (or insert stock). If I had $10, if I had $100, etc have to get pretty high before I decide to get some CRM. In fact, I should convert what I have left to GOOGL.

omarmatar99

Yeah, that’s pretty much why I’m digging deeper into CRM. I’m trying to figure out whether $220 is actually a bad entry or if the long-term growth can justify it.

MandingoPants

I would use AI to find out where crm is and where it can be based on what NOW did for its earnings. I hit on NOW and TEAM calls. I wanted to hop into CRM but wanted to get in at 170. I think you'll be fine at 220 but I would def switch out of it to go get some cheaper Saas. 

omarmatar99

I own CRM at around $220, but I didn’t buy the dip because it kept dropping pretty aggressively day after day. With RDDT, I haven’t bought yet. I’m waiting to see if the price comes down after the S&P 500 inclusion, then I’ll consider getting in.

CMDR_Shepard96

INTU & CRM & SHOP once again treating my port like a meme stock.

New_Ad_1682

Would love to see CRM hit 207 so I can get the fuck out of that shizz.

A_Long_Knight

There are a lot of big 100b+ companies that are down quite a bit this year (NFLX, ACN, CRM, NKE, ADBE, UBER, to name a few) and I think what you're seeing is a lot of people are seeing $SPY at ATHs (because of big tech) and thinking: "well when my CRM stock comes back $SPY is going to go have to go even higher"... They aren't really thinking about the idea that CRM is actually going to lose value in the long-run, they're just thinking "what goes down must come up". It's basically just a common misunderstanding of market dynamics. They think something like ACN which has historically been one of the largest companies, is surely going to recover and they ignore the fact that the world is actually changing and knowledge-based consulting is now a lower value because answers that executives historically would hire Accenture to solve can now sometimes be solved by ChatGPT. They don't need a team of 5 management consultants to come up with a "go-to-market" strategy when now an intern with ChatGPT can develop that strategy in a week.... same idea applies to a lot of these historically huge companies.

Riskismyapellido

ahh that is why u had foul language the other day. Let me put u on the map to make it up ok? CRM, SNOW and ZS Calls. Earnings beginning of September.

grandfatherdog

SaaS heads always talking NOW and CRM, but PAYC is where the moneys been at. On an absolute tear.

ilikeusingmyhands

good value + Relative strength in that theme. Like wday new today -> IGV -> SAAS -> CRM, INTU probably up big tomorrow/next week, 5-10% is not much.

widerdog

!banbet CRM 135 70d

wutangman17

In general big players in the traditional saas space have had a bit of a run in the last month. I bought CRM three weeks ago because I thought AI was too far away from eating their business up. Maybe in 10 years, but it didn’t see it justifying the price drop from 360 to under 150 in the short term. I think some big players and the market in general thinks there is some upside on these saas companies that have been beaten to the ground in the last year

holeplugger

Links to CRM but all software jumped at the same time https://stocks.apple.com/AUUT0n1koTPSz61jfmbV5eA

Paynefullll

$CRM

shmito17

CRM just jumped $7 wtf

shanked5iron

CRM wtf???

Funny-Sprinkles-5674

where my NOW and CRM is red and Microslop is about to do what it does best and go red

SeniorBaseball1042

# CRM and HAPN: Could These 2 Stocks Double Within 12 Months?

Riskismyapellido

sold too early. This train just got started. Wait for CRM numbers, we go higher

b_fellow

CRM getting the Burry flag.

Narrow_Company_1601

Big move MNDY and CRM tomorrow 👀

drazayn99

I need to get the fuck out of my CRM position this week. GOOG can stay.

No-Victory-34

$CRM is the most hated software stock on the planet, which is exactly why it drifts to $210-230 before earnings even drop: everyone who wanted to sell already sold, and the bar is buried under the floorboards. Meanwhile there's a $25 billion buyback acting as a permanent bid, so every panic sell gets vacuumed up by the corporate treasury, which thanks you for your shares. The entire ask here is 13.3x to 14.6x forward earnings, meaning the market just has to upgrade Salesforce from dying tobacco company multiple to slightly sad software company multiple while the peer group sits at 27x. Positioning trade, not a marriage, and if the print actually hits, the next comment has a 2 in front and a 70 behind.

RevolutionaryPhoto24

Large corporations and organizations will still use legacy software. Certain ones, anyway. My bets are on NOW and MSFT (with a couple of scattered call LEAPS on CRM, ADBE, and one other I already sold.)

dieharddubsfan

If 3/4 of your portfolio is already in ETFs, I would suggest you might as well target all potential moonshot stocks in the remaining 1/4. If you buy a steady stock for 3K, I doubt it will have higher upside than most of your ETFs. Find1-2 battered stocks that are undervalued now, or look for a couple of growth stocks in an industry you really believe in. My value picks would be: CRM, UBER My growth picks would be: HIMS, OSCR

Riskismyapellido

Okay, so MNDY (Monday.com) is in Trumps personal stock holings and NOW, CRM having strengthening momentum, I might buy shares pre-market.

Riskismyapellido

21k in what? I think NOW is the easiest play this year. Also CRM!! They are cash machines, still have growth and as Bill said in the earnings call, NOW is also one of the largest Cyber-Def Companies. Just go listen to the earnings call. It's good. Very good! Bill put his money where his mouth is and the numbers add up. I 100% in the Story. I have trimmed a little because I have a new "timing the market" strategy. But still have aomewhat of a position. About 7 calls total. They are all up over 100%. But the new strategy as I said is this. Just stay fucking put and wait for some other stupid shit to happen. This market is pure volatility and I want to be rich now, not in 10 years. My other high Conviction plays are ZS calls (now deep itm, boughy in the last sell-off) and RBRK. I think RBRK will run into the 100s this year. if u ask me what is wirth dumping it into now, I would say CRM, ZS, RBRK maybe....Also APP at these levels and RDDT. SNOW will also hit the 380ies I think. If u just wanna dump and hold, I would say GOOG and believe it or not, SPCX

drazayn99

CRM, GLD and SLV my only positions through this month. I think I can chill.

ContextFew721

Let’s make sure we define “AI stocks” \- memory names seem to have topped, atleast short term.im guessing that’s what you’re talking about. They dropped 30-50% and the markets are still at ATHs. \- Nvidia, Amazon, Google, etc all at or within striking distance of ATHs. These are the ones everyone actually worries about (specifically nvda). \- software is actually starting to rebound, from tenured names like NOW and CRM to “bubble narrative” names like palantir. Honestly, we’ve seen huge draw downs in software, hardware, and mag 7 (MSFT, meta, nflx) this year. And the overall market continues to hold strong

Sensitive-Talk9616

It took my last company several years to just go from excel to Jira. In the software team we already used it. But the rest of the company, HW, even support, still relied on random power point presentations, excel sheets, emails, and teams convos. It was insane. Even with the clear benefits of having some sort of ticketing and product management software, it took some departments over a year to transfer everything to Jira. If tomorrow Atlassian announced a 100% price hike, I don't think management would bat an eye. They had to hire a full-time employee just for a SAP migration. In management's thinking, hiring a "Jira migration expert" or whatever would cost much more than whatever we pay Atlassian. At my current employer, we even have the old legace on-prem Jira instance, which is abused for such things as time and vacation tracking, or CRM. Could they use an HR software, and hubspot for CRM? Sure. But does anyone actually want to do it? No, because the current system "works", so why fix it?

Mrsir300

Guys, I have CRM and NOW calls 👀…🤣🤣🤣

awetfartruinedmylife

CRM news?

yellowishgoblin

After Hours Fig -16%, App -16% dragging down NOW -3%, ADBE -2%, CRM -5%

Fruchtling

CRM just shot in the back by App earnings. Don‘t even know what it did do deserve this.

GoZukkYourself

CRM with a nice red candle.

br0botic

Why did CRM just jump off a cliff AH

mzakieh

Not OC but i was also outperformed by VOO. I am too heavy in Salesforce $CRM. I know it will come back up but other companies are more attractive now.

Rich-Badger-7601

lmao somebody shot CRM as collateral damage, Salesforce truly is the worst company

clonea85m09

Jobs for who? If tens of millions of jobs disappear, like all white collar jobs and after some time (with robots) also most blue collar jobs, what are they producing? Most services run on advertising money, who will they advertise to if people don't have money to spend outside what governments give out as UBI? Who will need the super smart CRM software when the AGI can automate everything?

SteveStacks

Why even use a stop loss? Just fumbled CRM.

Riskismyapellido

well.....one way is to wait for earnings to play out, the stock takes a MASSIVE dump despite the earnings being good, guidance raised etc. Think BB a couple quarters back. Tanked for no reasons, I bought at 3.80¢ and look where it is now. NOW was another example (and CRM). The last was RDDT. RDDT took the fattest dump on what news? Ohhh ehh google is doing weird stuff but they might actually pay us more? And the stock tanked!! Full port Calls the next couple days and your are free of always having a heart attack every earnings week. You just wait for a fat dump and then check the data, if it is good, you just full port it.

Riskismyapellido

Gotta be honest man, after my NOW and CRM and ZS and RBRK calls hit it big later this year, I will consider doing the same strategy. Just sitting on my cash and just waiting to strike it big when the memes reach level 100 and everything is red.

Both_Combination_506

This market is so trash. SaaSpocalypse  happens and $PLTR gets grouped into it and drags down $CRM, $SNOW, and $NOW. Oh, but as soon as PLTR starts doing well all the sudden it’s not considered a SaaS player. What a joke.

Riskismyapellido

but where did the DD people go? Ok here is my two cents. I am shit scared of PLTR dumping but puts are expensive. So I just stay still and pray. But I think if you buy calls on anything technology, it will be good. Also buy CRM calls TODAY! Another tactic (proved right with BB, NOW, WIX....) when something dumps despite good numbers, you full port calls a couple days AFTER if the numbers were actually good.

Mrsir300

Agreed, earnings kicked off a few big jumps like MSFT but others like NOW have been a slow crawl up. I started opening leaps a couple months back on CRM, NOW, and ADOBE that are doing really well

rogerwilcove

Is there some reason all the CRM SaaS companies are moving up or is it just the consequence of AI trading down?

Mrsir300

I have $6k in SOXL puts expiring Friday and 40k in NOW and CRM leaps opened Friday. I have no idea what my account will look like Monday 🤣

Remarkable_Cat_8696

CRM raised its forward guidance.

Mrsir300

When did he start his software short because SAAS is beat to fucking shit - it only just started recovering a bit the past month or so. If he started a little while back he’d still be deep green on some of those shorts like MSFT, SNOW, ADBE, CRM. All still down overall from highs

Damerman

Play disco elysium... Take care of newborn and toddler and then look at charts before futures open sunday night. Gonna focus on AMD, QQQ, NVDA, GOOG, MU, VRT, BE, LITE, CRM.

snatchdaddy69

When should I buy CRM puts? I use them at my job and they fucking suck ass

rwc5078

Thank you! CRM only needs to move $5 from $182 I think I can I think I can I think I can

rwc5078

Gambling $7,500 on CRM 0DTEs CRM needs to hit $187.75 for me to profit $67,500! Wish me luck!

theplague1245

You gotta be in the mindset of parking this money for 2 years. Memory & SaaS are directly competing for market dollars. I made a post about this and apparently im retarded and everyone already knew this. Im dick deep in NOW, CRM, MNDY. Stay strong soldier!

Pin-Last

software ain’t done NOW CRM WDAY ADSK VEEV DUOL INTU ADBE

Resident_Plum5581

Why CRM dump?

ithastogoupfromhere

opened positions for INTU, CRM and NOW, looks like gap and go

SnS2500

\> but considering pretty much all tech (bar meta, lol) is rebounding No, look at this visual: [https://finviz.com/map?t=sec](https://finviz.com/map?t=sec) Every one of the ten stocks in IBM's SP500 "information technology services category is down today. In fact, IBM is doing the best of the ten. Much better than most. Also, CRM, NOW, ADBE and INTU are all down much more, over 5%. AAPL is down slightly more too. Today is basically the same software/hardware performance split we've seen for months, with IBM mostly performing with the software stocks.

ajs723

Everything is green today!! META, Netflix, NOW, Disney, CRM, TTD: Wouldn't it be hilarious if we all still went down 5% today. 

CMDR_Shepard96

ADBE, CRM, SAP & SHOP once again, ruining my port

ReasonableDig6414

They have no idea. The fact it connects into Work IQ, Foundry IQ, Web IQ and you can choose between the Frontier Models is great. When you use Teams to record a call, then query the Summary, update your CRM notes from the Summary, then feed that into Fabric for reporting...amazing. Search all call transcripts for notes, provide summaries of calls with actions, it is a huge time saver.

SlanderousSalamander

About a month ago I bought a few shares of ADBE and CRM, and bought a share of MU as a hedge on the assumption they would move in opposite. I view the three positions as a single trade. I also sold a some things at a gain this year in that account, so I have taxes that the loss can offset if I decide it's safe to take the hedge off my saas stocks.

EH_Story

Sorry but you have no idea what you are talking about. Meta Pixel / Conversions API tracking are embedded and linked directly within your website or CRM. When you pay for ads, you always set up an objective within the ads manager which is most often leads (CPL) or conversions (CPC) which can't be faked. Neither CPL or CPC would change based on bottled views and these metrics are how people determine their adspend.

PushAble2463

Can’t believe I was able to unload my heavy CRM bags in the green today

randomThinks-

total rotation from chips to saas CRM, ADBE breaking out while AMD, MU crash As soon as you saw saaspocalypse in the news its oversold...

curling_rocks

isn't CRM super into AI? Agentforce etc

A-Money-Lover

CRM SAP Intuit

drazayn99

Kudos. I just bought some CRM calls.

Namtabmal

I am absolutely rolling in dough with my SAAS longs. I feel so vindicated. Adobe +30% CRM +20% NOW +20% and MU and SNDSK down almost 50% from the highs. LMAO

Oh_Another_Thing

Last 2 quarters CRM beat EPS by +24%, before that by +10%. That is premium growth at a PE of 23. I picked it up two months ago because this analysis is so easy. Instead of buying at the top, buy CRM as it's about to climb over the next 6 months. 

Ok_GAINZ

CRM got my port on its back

doctorqaz

How tf is NOW, CRM, ADBE, INTU all up 20% this week but not MSFT

BY_Computer8733

Even if the AI buildout is not sustainable, but the recent selloff is absolutely overdone. How can companies like ADBE and CRM become a AI sweet spot knowing that those companies will shrink over time